The care you deserve:
Feedback and complaints help us do things better and address problems when there are issues. All people have the right to make a complaint about services they receive when they are not happy with the service. You can provide feedback anonymously. You can also seek support from family, a friend or an independent advocate in making a complaint. We work to resolve all issues quickly when we receive a complaint. If you are not happy with the way we respond to your complaint or resolve your issue, you can also make a complaint to the NDIS Quality & Safeguards Commission.
You can also speak to our staff to make a complaint or call 1800 845 162.